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Customer Care & Reporting

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • 1 - 3 Years
  • Negotiable
  • Non-experience, Customer Service
  • 31/12/2022

Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • International Travel Opportunity
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

1. Call Center Operation

  • Manage case management process through SFDC and related initiatives for Call Center
  • Coordinate with related departments to solve case on time and fulfill customers’requests/enquiries
  • Keep regularly the network relationship with internal and external customers.

2. Process rebate/discount for assigned customers

  • Well understand price/rebate scheme offer to customers, and process rebate/ promotion programs into SAP system as process strictly
  • Ensure accrual booking & payment incentive to customer timely & accuracy
  • Prepare payment document, customer statement report for send out to customers.
  • Ensure tracking file for Off-invoice rebate is updated accuracy & timely
  • Coordinate with internal functions for solve cases related to incentive/rebate payment raised by customer.

3. Internal reports:

  • Incentive accrual/ payment report monthly & YTD correctly & timely for net sales reflect the correct result
  • Maintain compliance in incentive payment with system process, audit, and tax regulation
  • Other reports as assigned
  • Summarize case report monthly and highlight important/ urgent issue to upper levels & related teams

Job Requirement

1. Educational Qualifications

  • University degree (Business administration with tax overview knowledge, SAP is a plus)
  • MS Office: Excel Intermediate skill
  • English: Intermediate level

2. Relevant Experience

  • Has at least 1year experience in a similar field



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