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Customer Care Officer

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • 1 - 4 Years
  • Negotiable
  • Customer Service, VIP Service, Accounting / Auditing / Tax
  • 30/09/2022

Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance
  • Annual Leave

Job Description

  • Work location: Head Office - District 4 - HCMC
  • Working in Shift : Shift 1: 7h00-15h00, Shift 2: 14h00-22h00, Shift 3: 21h00-7h00 (work form home)

1. Credit management and pricing: credit, sales volume, pricing, problem solving, customer relationship.

  • Accurately update the credit status and customer’s debt everyday (Customer, FI and banks)
  • Fully Comply with credit policy to collect debt and control in term of limit and payment term.
  • Co-operate with Sales to inform bad debt, sales volume, support Sales in improving DSO and sales target
  • Ensure the price correctly in making SO when getting confirmation from Superior.
  • Be approachable by customer by mobile phone to solve problem about credit and dispatching cement.
  • Regularly keep the network relationship with customer.

2. Customer Care operation: working schedule, data, VAT invoice, minutes, rebate and report.

  • Carry out the working schedule for CC Backline
  • Ensure document and data filed and updated timely.
  • Push customer to receive free/off cement timely and control this remaining rebate cement.
  • Be responsible for making report and meet deadline.

3. Sales Order: process, free bag, Delivery Order,problem solving.

  • No error of order processing
  • Make decision for release request within authority.
  • Accurately update direct free bag information for sales orders.
  • Ensure that every D/O number is always available.
  • Accurately update D/O (quantity, truck ID, retailers and free bag) for customers when they need to be supported.
  • Co-operate with relevant Departments to solve problems about sales order.

Job Requirement

1. Educational Qualifications

  • University degree (Business administration)
  • English: Intermediate level

2. Relevant Experience

  • Sales distribution system and administration
  • SAP application system
  • Application software: MS office

3. Leadership Competencies

  • Analysis & Problem solving
  • Customer focus
  • Communication
  • Fosters teamwork and cooperation

4. Skills/Knowledge

  • Negotiable capability
  • Immediate level of computer literacy and English
  • Analytical skill
  • Presentation skill
  • Be able to make quick decision
  • Be able to work under a pressure environment

 

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