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CRM Specialist

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • 2 - 4 Years
  • Negotiable
  • IT - Software, Customer Service
  • 31/12/2022

Job Benefit

  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

1. CRM super user & admin role

  • Training/ refresh training end users to use SFDC systems in their daily work effectively
  • Create/ update/ inactive users and manage their role in SFDC system
  • Drive user adoption as our process
  • Operational support: first level to receive issue/ request & fix it, else, escalate, coordinate & follow up with 2nd level supporter until issue/ request to be fixed timely
  • Extract business and market data from SFDC as business/ project team request

2. Customer master data management in ERP SAP & CRM SFDC 

  • Validate new difference account master data created by end users in both ERP SAP & CRM SFDC
  • Control Active – Inactive customers in SFDC as approved process

3. Take part into system enhancement/ project

  • Frequently review the current process, define the painpoints and get involve relevant team to find solution to improve
  • Act as Business analysis: Gather business requests from the line functions, analyze, evaluate, document and convey business needs to project team
  • Take part into the solution discussion as well as to be process changes.
  • Proactive to communicate the business impact changes if any to related business team as well as escalate to the management team if required
  • Take lead the SIT, UAT, training

4. Other tasks as assigned

  • Create/ inactive Insee connect users for customers as approval form
  • Mass update data
  • Survey designer
  • Do reports as required
  • Etc,..

Job Requirement

1. Educational Qualifications

  • Bachelors degree in business with experience in system/database
  • Bachelors degress in IT – database administrator
  • English level: Good at speaking, reading & writing

2. Relevant Experience

  • 2-3 years experience in CRM or SAP O2C business analyst
  • 2-3 years experience in Sales & marketing department is advantage

3. Leadership Competencies

  • Cutomer oriented
  • Pro-active & drive for result
  • Strong communication & negotiation skills
  • Well-versed in automation tactics
  • Be self-starter, customer & detail-oriented and creative problem solver
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